Term & Condition

1. General

Freelance Kerja operates a platform linking Freelancers to Employers.

Services

Services are offered on Freelance Kerja through either Offers, which are fixed price services; or custom projects, which can be fixed price, price per hour or price per item. Services delivered in these ways on Freelance Kerja are collectively referred to in these terms as “jobs”.Whether or not a project is offered and/or accepted is entirely at the discretion of the Freelancer/Employer. Freelance Kerja has no control over this process. Services are provided by Freelancers directly to Buyers, who determine the deliverables, price and all other requirements.

On Commencement of a project the Employer pays funds into the Escrow Account, and the Buyer must confirm their requirements upfront in the WorkChat.

The Freelancer must provide regular progress updates and respond within the time that has been agreed with the Employer in the WorkChat.

Freelancers must deliver work within the delivery times either defined in their Offer, or agreed with the Buyer upfront in the WorkChat for custom projects. Freelancers' rankings will be penalised for late delivery.

Freelancers must fulfill their projects and Employer agree to pay for work delivered. Userswill be penalised for cancellations or refunds caused by them, without just reason. Freelancers must provide, and be given the opportunity by the Buyer to provide, at least two further iterations on the work delivered if the Buyer is not initially satisfied.

Once the project has been completed the Freelancer will raise a request to receive payment, including the release of funds held in the SecurePay Account. Freelancers must not request payment upfront before work has been completed.

Funds

Freelance Kerja IS NOT A BANK and only holds funds for the purposes of settling the provision of services and specific invoices of Freelancers. We strongly recommend that allusers do not hold dormant balances on the platform. No user is permitted to hold a dormant balance on the platform for more than 30 days. Freelance Kerja reserves the right to apply Admin Fees or write downs to dormant balances until they are withdrawn orbecome zeroed. Funds held by Freelance Kerja on the platform are not insured nor covered by any Financial Services Compensation Scheme or any other government agency. Freelance Kerja hold the funds in a separate client account

Payments

Freelance Kerja acts as an Agent of Payment between the Employer and Freelancer. In return for full invoice payment by the Employer for the project, Freelance Kerja agrees to discharge the Buyers obligations relating to debts owed to the Freelancer under this agreement. Freelance Kerja agrees to make such funds available to the Freelancer balance with 24 hours. Freelancers are then able to withdraw those funds subject to the setting up of a valid withdrawal account. Freelance Kerja takes its obligations to prevent fraud and money laundering seriously and reserves the right to delay payments to Freelancers if fraud or money laundering is suspected.All payments for work completed must go via Freelance Kerja unless Freelance Kerja has given its express written permission otherwise in relation to a specific payment or invoice; attempts to pay outside of Freelance Kerja will lead to sanctions not limited to immediate account suspension. Users must immediately report to Freelance Kerja any offers to pay outside of Freelance Kerja made by their Employer or Freelancer

Rights

Once payment has been made, Employer are granted all rights for the delivered work.

2. Freelance Kerja user accounts

To access the full Freelance Kerja site, Users have to register for an account, provide accurate and complete information, and keep their account information updated. Both Employer and Freelancers undergo the same account registration process.

Each account must be a personal account, but Users may trade as a sole trader, company or any other legal entity (whether incorporated or unincorporated).

The information that Users supply in the public profile of their account must comply with Freelance Kerja.

Freelance Kerja reserve the right to restrict your access, temporarily or indefinitely block your account, stop any projects you have in progress, warn other Employers and Freelancers of your actions or issue you a warning if:

  • You breach the letter or spirit of these terms and conditions or the referenced policies;
  • We are unable to verify or authenticate any information you provide to us;
  • We believe that your actions may cause any loss or liability to our Users or to us
Users are solely responsible for any activity that occurs on their account, unless it is a result of actions beyond their control (such as hacking or if someone steals their password when they have taken reasonable steps to keep it secure). Users may never use another person's user account or registration information for the Website.

You confirm that you are not economically barred/limited under sanctions rules of any country worldwide. If your circumstances change to be included in such lists, please cease using Freelance Kerja immediately.


3. Project delivery

3.1 Offers

On purchase of an Offer the Employer’s funds will be held in the Escrow Account Freelance Kerja SecurePay.The Employer will then need to provide their requirements (as specified in the Offers description page) in the WorkChat so that the Freelancer can get started.Once the requirements are provided in the WorkChat by the Employer, the Freelancer must:

  • Respond in the WorkChat within one (1) working day to confirm workhas started otherwise the Buyer may request and will be entitled to a refund in accordance with Section 6;
  • Provide regular progress updates in the WorkChat and respond within one (1) working day to all messages from the Employer;
  • Complete the project within the delivery timescales indicated in theirOffer description including handover of all deliverables in the WorkChat. Failing to deliver within those timescales may mean the Employer requests and is entitled to a refund in accordance with Section 6;
  • Late or non-delivery will negatively affect the Freelancer's rankings on Freelance Kerja
All direct communication between Employer and Freelancer must go via the WorkChat to keep both parties protected in case of a Dispute.

Once the Offer has been completed the Freelancer will raise Hand Over and:
  • Respond in the WorkChat within one (1) working day to confirm work has started otherwise the Buyer may request and will be entitled to a refund in accordance with Section 6; 
  • Provide regular progress updates in the WorkChat and respond within one (1) working day to all messages from the Employer; 
  • complete the project within the delivery timescales indicated in their Offer description including handover of all deliverables in the WorkChat. Failing to deliver within those timescales may mean the Employer requests and is entitled to a refund in accordance with Section 6; 
  • Late or non-delivery will negatively affect the Freelancer's rankings on Freelance Kerja.
All direct communication between Employer and Freelancer must go via the WorkChat to keep both parties protected in case of a Dispute. Once the Offer has been completed the Freelancer will raise Hand Over and: 
  • The Employer is then able to leave feedback for the Freelancer, upon which the funds held in the SecurePay will be automatically released to the Freelancer as payment; 
  • Alternatively, if the Employer is not satisfied with the deliverables they can reject the Hand Over and provide the Freelancer with detailed feedback on what work remains outstanding. The Freelancer must provide, and be given the chance to provide, at least two revisions of the deliverables based on detailed feedback from the Employer; 
  • If the Employer does not either i) leave feedback for the Freelancer, nor ii) reject the Hand Over, the funds held in the SecurePay will be automatically released on their behalf to the Freelancer as payment after seven (7) days. 
  • If the funds held in the SecurePay are released to the Freelancer in accordance with a) or c) above, Freelance Kerja and the Freelancer will be entitled to assume that the Employer is satisfied with the project and does not have a dispute of any kind in relation to the project. The Employer agrees that they will not file a dispute or seek to reverse payment through their credit card provider or bank.

3.2 Quality

All Freelancers on Freelance Kerja must strive to deliver a high standard of work, appropriately meeting their Employer’s needs. 

Specifically, Freelancers must ensure that all deliverables are: 
  • Error free; 
  • Fully address each of the Employer's defined requirements;
  • Are a complete set of deliverables as defined in the Offer description or as agreed in the WorkChat as part of the requirements for custom projects;
  • and, for Offers and projects, are of a standard consistent with the level of expertise indicated in the Freelancer's profile and proposals.

3.3 The heavy but important bits

The Employer and Freelancer decide on the type of project, Hourly, custom or fixed price. They determine the terms and conditions of “projects”, including deliverables, any specific requirements, and for “projects” the price, directly between them. The Employer and Freelancer create a direct service contract between themselves and Freelance Kerja are not party to that contract ('the Service Contract').

Subject to this being varied as part of the Service Contract, ownership in and to any materials and or deliverables arising from a project and any intellectual property rights therein, will be assigned to the Employer upon successful payment to the Freelancer. If the Employer and Freelancer wish to include any special terms of the contract (for example, in relation to the ownership of the work produced, ownership of intellectual property rights or special rights of termination), the Employer and Freelancer should negotiate and document these terms in the project WorkChat.

Subject to variation in the Service Contract, the terms and conditions of each project shall be deemed to incorporate a term that in consideration of the fee paid for the project the Freelancer thereby assigns to the Employer absolutely with full title guarantee the following rights throughout the world:
  • the entire copyright and all other rights in the nature of copyright subsisting in the project
  • any database right subsisting in the project and
  • all other rights in the project of whatever nature, whether now known or created in the future, to which the Freelancer is now, or at any time after the date of Commencement of the project may be, entitled by virtue of the laws in force in the Republic of Indonesia and in any other part of the world,
In each case for the whole term including any renewals, reversions, revivals and extensions and together with all related rights and powers arising or accrued, including the right to bring, make, oppose, defend, appeal and obtain relief (and to retain any damages recovered) in respect of any infringement, or any other cause of action arising from ownership, of any of these assigned rights, whether occurring before, on, or after the date of Commencement of the project.

You promise that:
  • You are able to pay for the services if you are a Employer and perform the services if you are a Freelancer;
  • You are not in breach of any applicable laws, rules or regulations or obligations to any other person;
  • You have made and will make all required legal and tax filings. If relevant, you will file all necessary legal documentation relating to your self-employment required by any governmental body, and pay all applicable taxes including without limitation PAYE or other income tax and national insurance;
  • You shall not (and shall not permit) any third party to either take any action or upload, download, post, submit or otherwise distribute or facilitate distribution of any Content, project, or Proposal on or through the services Freelance Kerja provide, including without limitation any User Content, that infringes any patent, trademark, trade secret, copyright or other right of any other person or entity or violates any law or contractual duty.

3.3.1 Proposal categorisation

Using historical data, our Data Science team have created machine learning models that try to predict which proposals a buyer will most likely want to accept. We can therefore organise proposals into different categories:
a. Recommended proposals
The proposals that a Employer will very likely want to accept.
b. Low Relevance proposals
The proposals that a Employer will very likely not want to accept. 
c. Everything else
The rest of the proposals. By choosing the default 'Recommended' sort option, the proposals higher up in the list are the ones a Employer will most likely want to accept.

4. Payment

Payments are made as described in Section 3, for a project agreed by the Buyer as successfully completed. 

For projects, the Freelancer must not request a release of funds from the SecurePay Account prior to project completion; the purpose of funds being held in the SecurePay Account is to provide the Freelancer with the security needed for them to undertake the work. Employers must report such cases immediately. In such cases the Freelancer's account may be temporarily or permanently suspended.

All payments between Buyer and Freelancer must be processed through Freelance Kerja as described in Section 3, both for work sourced on Freelance Kerja and for any follow on work between the Employer and Freelancer, either for the same project or another project. A Freelancer may seek express written permission from Freelance Kerja to allow payment by alternative means for a specific invoice or payment if the Freelancer intends to issue proceedings or pursue legal action against the Employer.

Payment (or attempt of) outside of Freelance Kerja is a breach of these terms and conditions unless the prior express written consent of Freelance Kerja has been obtained. Such payment (or attempt of) and will lead to temporary and/ or permanent suspension of the Employer and/ or Freelancer's account. The Freelancer will be liable for any loss of business and legal expenses that Freelance Kerja may incur in recovering it. Freelance Kerja reserve the right to sanction funds held in the Freelancer's Account in order to recover lost fees. Moreover, Freelance Kerja will not mediate any Disputes or be liable to either the Employer or Freelancer's loss of business as a result of violation of this clause. Users must report attempts or offers to make payment outside of Freelance Kerja by their Employer or Freelancer to Freelance Kerja immediately.

Payments by Buyers are routinely checked by Freelance Kerja for fraud prevention purposes, before any payments are released to the Freelancer. Freelance Kerja aim to process these payments and credit funds to the Freelancer's Freelance Kerja User Account within three (3) working days, however Freelance Kerja reserve the right to take up to ten (10) working days.

To withdraw funds from their Freelance Kerja User Account a Freelancer needs to request a withdrawal on an authorized withdrawal account. An authorized withdrawal account can be either:
• a bank account under the user's name as registered on his profile

Freelance Kerja process payments daily and will send the money to the Freelancer via their selected payment preference. Once Freelance Kerja has processed payments, they are then subject to timescales imposed by the banking clearing system ( BI Regulations )

For security reasons, Freelance Kerja reserves the right to request additional information from Employers and Freelancers, including original documents, and to verify documents with issuing institutions. Therefore, we reserve the right to request the following proofs of identity:
• a copy of a Government issued ID (Passport, Driver's License or National ID Card);
For credit/debit card users (one of the following):
• a copy of the front and back of the card used. For Security Compliance we recommend that you blank out the central 8 digits of the card number digits, and the last three digits from the number on the back; 
• Credit or Debit Card Bank Statement of the card used on your PPH User account (less than 3 months old). For Security Compliance you must blank out the central 8 digits of the card number digits; 

For international Bank transfers, credit to the beneficiary may be delayed by factors such as local bank holidays, delays by an intermediary bank or other local conditions. Please note that some countries have been designated as “slow-to-pay” countries, and transfers made to those countries may take several days or even weeks in crediting the receiving account.

In using the SecurePay Account Freelance Kerja act, subject to these terms and conditions, on the User's behalf. Freelance Kerja hold the funds in a separate client account. Freelance Kerja IS NOT A BANK and only holds funds for the purposes of settling the provision of services and specific invoices of Freelancers. We strongly recommend that all users do not hold balances on the platform. Funds held by Freelance Kerja on the platform are not insured nor covered by any Financial Services Compensation Scheme or any other government agency. Users will not receive interest or other earnings on the funds in their SecurePay Account or Freelance Kerja User Account. Freelance Kerja will endeavour to ensure that the funds in the SecurePay Account or Freelance Kerja User Account are available to the User in accordance with these Terms and Conditions but do not guarantee that they will be available to the User in circumstances which are unforeseen or beyond our control.

If Freelance Kerja has to return funds to the Employer due to the Employer (contrary to these Terms and Conditions) filing a dispute or requesting a payment be reversed through its credit card provider or bank then Freelance Kerja will be entitled to recover any such amount from the Freelancer’s Freelance Kerja User Account (and if insufficient monies are in the Freelancer’s Account), credit card or other previously made payment method if available. If Freelance Kerja is unable to recover the amount returned to the Employer from the Freelancer in full then the Freelancer agrees to pay to Employer any outstanding sums within 48 hours of Freelance Kerja making a request.

To prevent funds being held indefinitely in the SecurePay Account, Freelance Kerja will notify the Freelancer in the event of funds being held in an SecurePay Account for a project that i) does not have an unpaid Invoice nor an open Dispute; and ii) has not had any activity in the WorkChat for a period of one (1) calendar month or longer. Activity is defined as any action by the Employer or Freelancer in the WorkChat such as: a message posted, an Invoice is raised, a deposit into the SecurePay Account made or a Refund Request raised.

  • The Freelancer will be asked to confirm either i) that the project is still in progress by posting a message to the Employer in the WorkChat with an update on progress; ii) that the project has been completed by raising an Invoice in accordance with the terms defined in Section 3; or iii) that the project was cancelled and issuing the Employer with a refund in accordance with the terms in Section 6. 
  • if no action is taken by the Freelancer within seven (7) days it will be assumed that the project was not delivered by the Freelancer and the funds held in the SecurePay Account will be automatically refunded back to the Employer's Freelance Kerja User Account. In this event the Freelancer's rankings will be affected in accordance with the terms in Section 6.
Freelance Kerja uses third-party service providers to process payments by Employers and to transfer funds to Freelancers. These third-party payment service providers are regulated and authorised to provide payment services in the countries where they operate. Freelance Kerja may share your personal or transactional information with third-party payment service providers when it is necessary to process payments.

5. Leaving Feedback

When the project is completed and the Freelancer has been paid by the Employer, both parties are asked to provide both qualitative feedback and a rating from 1-5 for the other party. This rating influences each User's ranking on Freelance Kerja. In order for a user to read a received review, they have to submit their feedback as well. A review (feedback) is published on the member profile page when both parties (Emplyer and Freelancer) leave their feedback within the first 60 days since invoice payment (funds released / amount paid). In case 60 days have passed, any submitted review is disclosed and users that haven't left any review will no longer be able to do so.

Both parties should complete the feedback honestly. Users must not falsify feedback, manipulate or coerce another User by threatening negative feedback or offer incentives in exchange for feedback. Any attempts of this nature should be reported immediately to Freelance Kerja.

Feedback comments that are reported to us as defamatory, abusive or offensive will be reviewed and may be removed at our discretion.

6. Cancellations and refunds

After the Commencement of a project, the Employer may request a cancellation:

If there are funds in the SecurePay Account and the Emplyer believes they are entitled to a refund, the Employer can notify Freekance Kerja of the cancellation by requesting a refund.

6.2 Project Refund policy
  • no response: the Freelancer has not responded in the WorkChat within one (1) working day of the Commencement of the project;
  • non-delivery: for Offers, the Freelancer of an Offer did not deliver the scope of work within the delivery timescales indicated in the Offer.
Employer and Freelancer may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by Freelance Kerja, as defined in Section 6.2.1 .

Refunds are only applicable to funds held in the SecurePay Account. As per Section 3, funds should only be paid out of the SecurePay Account once the Employer is satisfied that the project has been completed. By releasing funds from the SecurePay Account the Employer accepts that this money is non-refundable.

Employer must avoid filing a dispute or reversing payment through their credit card holder or Bank. Attempts to seek a refund in this way will lead to the Employer's account being automatically suspended.

6.2.1 Requesting a refund
An Emplyer can request a refund of the funds held in the SecurePay Account using the “Request Refund” action in the WorkStream and specifying a reason for their request.

Freelance Kerja will process refund requests subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If Freelance Kerja reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations Freelance Kerja shall not be obliged to make the refund.

6.2.2 Refund and cancellation penalties
Users are strictly discouraged from causing cancellations and refunds. Refunds will impact Users standing in the Freelance Kerja marketplace as follows:
  • Where the Freelancer is at fault for the refund (for example, due to no response, poor quality of work or they have cancelled the project), it will negatively impact their Freelancer status and rankings; 
  • Where the Employer is found to be the cause for the refund (for example, an early cancellation due to a change in their business need) it will negatively impact their Employer status; 
  • Multiple refunds attributed to a User will lead to temporary and/ or permanent restrictions on their account depending upon the severity.

7. Disputes

Freelance Kerja encourage our Freelancers and Employers to try and resolve any disagreements between themselves. However should that not be possible Freelance Kerja Customer Services can provide Dispute resolution.

A Dispute can be raised:
  • by the Freelancer manually after a Buyer has rejected an invoice;
  • To raise a dispute, the Freelancer is required to pay a non-refundable fee as per section 8.2
  • Disputes are available to Freelancers that have qualified as trusted members of the Freelance Kerja community.
  • For Invoice Disputes specifically, the amounts taken into consideration for the Dispute are the lower of the SecurePay balance or invoice amount.
  • If the amount disputed is IDR 1.000.000 or above, PPH may reach out to both parties in order to mediate and try and bring the Dispute to resolution.
  • Freelance Kerja will aim to make a resolution decision on behalf of both parties within seven (7) days. If a mutual resolution has already been agreed between both parties on the workchat, then the dispute will either be cancelled or resolved in line with the mutual agreement.
  • In the event of having to make a resolution decision, Freelance Kerja will use only the communication in the WorkChat as sole evidence, and consider:
  • if both parties are acting in good faith and have tried to resolve the issue between themselves before contacting us, including at least a second attempt made between both parties to complete or rectify the project;
  • If the project was delivered (or the milestone was met, if the Dispute is for a milestone payment) in accordance with the terms in Section 3;
  • For Disputes concerning the quality of the work delivered: Freelance Kerja will consider whether the Freelancer has met general quality standards as defined in Section 3.3. Assessments on quality i) down to perceived taste, or ii) requiring specialist technical or subject matter expertise, will not form part of the resolution decision;
  • If the Employer and Freelancer have complied with these terms and conditions.
  • In the event of having to make a resolution decision on behalf of the parties, Freelance Kerja will notify both parties within fourteen (14) days of the Dispute. The disputed funds shall be dealt with in accordance with the resolution decision and these terms and conditions. Our involvement with the Dispute ends once the resolution in relation to the Dispute has been communicated
Users agree and accept that any payments and/or other actions made by Freelance Kerja in accordance with the resolution decision of a Dispute are made in good faith and Users shall have no cause of action against Freelance Kerja (whether in contract, tort or otherwise) in respect of the resolution decision or any such actions or payments made pursuant to it. Users further agree and accept that they have no right to seek to hold Freelance Kerja liable for a Employer or Freelancer’s alleged actions or failures.

8. Freelance Kerja Fees

8.1 Employer Fees
The Buyer fees are for the use of PPH as an intermediate platform, they do not reflect the outcome of any Freelancer collaboration and will not be refunded. Buyer fees are broken down as follows:

The transansaction with the total less than IDR 100.000 will be 10% fee and the transaction IDR 100.000 and above will be 7%fee.

We may make changes to our service fees from time to time. These changes will be reflected in updated terms issued by us, which will apply to any transactions which take place after the updated fees come into force.

8.2 Freelancer fees
Freelance Kerja reserves the right to charge Freelancers a Service Fee in accordance with the Service Fee Structure they are assigned to. 

Our Freelancer’s service fees were updated on 07 July 2020. The following setup has been implemented for all Freelancers:
  • The Fee will be 5% from the total transaction between Empoyer and Freelancer.
  • All Users are provided with a statement at the end of each month showing their net effective commission fee in their ‘Payments' section on the Website.
  • For quality control purposes, Freelancers have an allotment of Five (5) Bids credits per month for free but can purchase extra credits when the free allotment has been used. The charge for extra proposal credits is:
Bids
25
60
100
IDR
25.000
50.000
75.000
When a Freelancer withdraws funds from their Freelance Kerja User Account, Freelance Kerja pass on any fees incurred to process the payment by third parties as a withdrawal fee, as follows: IDR 6.500 if the Bank is other than BCA

12. Privacy Policy

By proceeding to use the Freelance Kerja service, Users consent that Freelance Kerja may process the personal data (including sensitive personal data) that Freelance Kerja collects from them in accordance with the Freelance Kerja Privacy Policy and the terms.

Freelance Kerja may use your personal data to gather feedback regarding your experience you may have with our platform. This helps our business grow by assembling useful information from our end-users.

Freelance Kerja is not a party to any Service Contract between Employer and Freelancer

13. Governing Law

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Republic of Indonesia. The courts of Indonesia shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms and conditions or their subject matter or formation (including non-contractual disputes or claims).

15. Definitions

In these terms and conditions:
  1. 'Billing' is the total invoices paid during the month; 
  2. 'Employer' means a person buying services from a Freelancer on Freelance Kerja; 
  3. 'Commencement of the project' means either the purchase of an Offer by the Employer or acceptance of a Proposal for a custom project by the Employer in the WorkChat; 
  4. ‘Content' means such things as data, text, photographs, videos, audio clips, written posts and comments, graphics, User content and interactive features generated, provided, or otherwise made accessible on or through PPH; 
  5. ‘Dispute' means a dispute raised in relation to a rejected Invoice; 
  6. 'SecurePay Account' means the virtual account where money is deposited on Commencement of the project and is only released in accordance with these terms and conditions; 
  7. 'Offer' means a pre-packaged service, that is offered on Freelance Kerja by a Freelancer for a fixed price and delivered within fixed timescales.
  8. 'Invoice' means a bill for a completed project which is raised by the Freelancer in the WorkStream or in the PPH payments dashboard;
  9.  'Job' means a piece of work that a Freelancer and Buyer agree via PPH is to be provided by the Freelancer to the Buyer. Project refers to work either agreed when the Buyer purchases an Offer, or when a Proposal by a Freelancer is accepted by the Buyer for a custom project;.
  10. ‘Freelance Kerja ' means the website with the domain name www.freelancekerja.id or Freelance Kerja as the context so requires;
  11.  ‘Freelance Kerja User Account' means a User’s Freelance Kerja personal, profile, settings, activities, invoices, transactions and funds balance available for you to withdraw;
  12. 'Bids' means an offer made by a Freelancer to a Employer to provide a custom project and which must contain a fee quotation;
  13. ‘Freelancer' means a person selling services to a Buyer via Freelance Kerja;
  14.  ‘User' means any registered person who uses Freelance Kerja; 
  15. ‘User Content' means all Content uploaded, submitted, distributed, or posted to the services by Users, including without limitation, Proposals and communication via the WorkStream. User Content does not include any materials or deliverables, or intellectual property therein arising from a project, which shall be assigned to the Employer on successful payment for the project. User Content is the sole responsibility of the person who originated it;
  16. 'WorkChat is where all the communication between Employer and Freelancer is conducted in private. Via the WorkChat, the parties can exchange information including attachments, send a Proposal or raise an Invoice, make payments, request a refund or raise a Dispute in relation to a project.
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